Delivery, Refunds and Exchanges

Delivery

We offer a delivery flat rate of £3.80 within UK and £12 for the rest of the world. Once payment is received, we aim to dispatch all purchases within 2-3 working days (Please note we cannot be responsible for any items held up by customs or delayed). 

Delivery time is usually within 5-7 working days but this can vary.

Refunds

We do hope you love your shoes as much as we do, however if for any reason you need to return your order, you have 14 days from receipt to return your items for a refund. Please note that return postage is the customers responsibility and will not be refunded.

Goods must be returned unworn, in perfect condition and in their original packaging. We recommend you use tracking if returning goods, as we cannot be responsible for items lost in the post and are unable to cover the cost of returned postage. 

To complete your return please email us at hello@olliejays.co.uk to make a returns request with you order number in the subject line so we can process your return quicker. 

Your refund (cost of the shoes) will be processed within 14 days of receipt of the returned item(s). Please note that sale items are non-refundable.

Exchanges

To exchange your shoes, simply email us at hello@olliejays.co.uk stating your order number and what pair of shoes or size you would like to exchange it for, send the shoes back to us and once we receive it, we will send you your shoes back.